Contact info@midlanddomesticservices.co.uk with any queries.
TERMS OF BUSINESS
Midland Domestic Services Ltd Effective Date: 01 January 2026
"Company" means Midland Domestic Services Ltd.
"Customer" means the person, company or organisation instructing the Company to carry out work.
"Works" means any installation, servicing, repair, maintenance, inspection or other services undertaken by the Company.
By accepting a quotation, booking an appointment, or instructing the Company to undertake works, the Customer agrees to these Terms of Business.
3.1 Written quotations remain valid for 30 days unless otherwise stated.
3.2 Estimates are provided as a guide only and may be subject to change should additional work be identified.
3.3 Any variations to the agreed scope of works may result in additional charges.
4.1 The Customer shall provide safe and reasonable access to the property and work area.
4.2 The Customer shall ensure that pets, valuables and personal belongings are secured before work commences.
4.3 The Company reserves the right to refuse or suspend work where health and safety concerns exist.
5.1 Payment for servicing, repairs and maintenance work is due immediately upon completion of the works unless otherwise agreed in writing.
5.2 Invoices must be paid within 7 days where credit terms have been expressly agreed.
5.3 The Company reserves the right to request payment in advance, a deposit, or staged payments for larger projects.
Installation Work
5.4 Deposits may be required before materials are ordered or work is scheduled.
5.5 Staged payments may be requested throughout the project.
5.6 The balance shall be payable immediately upon completion unless otherwise stated in writing.
Commercial Customers
5.7 Commercial account holders shall pay invoices within 30 days of invoice date unless alternative terms have been agreed in writing.
6.1 Where payment has not been received by the due date, the Company will issue reminder communications to the Customer.
6.2 If payment remains outstanding 30 days after the invoice due date, and at least two payment reminder emails have been issued, an administration fee of £25.00 plus VAT will be added to the outstanding balance.
6.3 A further administration fee of £25.00 plus VAT may be applied for each subsequent 30-day period that the account remains unpaid.
6.4 The Customer shall be responsible for any reasonable costs incurred by the Company in recovering outstanding debts, including the use of third-party debt recovery services where necessary.
6.5 The Company reserves the right to suspend ongoing or future works and withhold non-statutory documentation until all outstanding balances have been paid in full.
7.1 All materials supplied remain the property of the Company until paid for in full.
7.2 Any special-order items may require full payment before ordering and may be non-refundable.
8.1 Appointments cancelled with less than 24 hours' notice may incur a cancellation charge.
8.2 Missed appointments where no access is provided may be charged at the Company's standard hourly rate.
8.3 Deposits paid for installation work may be non-refundable where materials have already been ordered.
9.1 Manufacturer warranties apply only to products supplied and installed in accordance with manufacturer instructions.
9.2 The Company's workmanship is guaranteed for 12 months from completion unless otherwise stated.
9.3 This guarantee does not cover:
Misuse or neglect. Third-party interference. Existing defects not identified during the works. Normal wear and tear.
9.4 All gas work is carried out by Gas Safe registered engineers — verify at www.gassaferegister.co.uk
10.1 The Company shall maintain appropriate public liability insurance.
10.2 The Company's liability shall be limited to the value of the works carried out.
10.3 Nothing in these terms excludes liability for death, personal injury, fraud or any liability that cannot legally be excluded.
11.1 Any concerns regarding completed works should be reported to the Company as soon as reasonably practicable.
11.2 The Company will be given reasonable opportunity to inspect and rectify any issues.
12.1 Customer information will be processed in accordance with applicable UK data protection legislation.
12.2 Information will only be used for legitimate business purposes including scheduling, invoicing, compliance and customer communication.
These Terms of Business shall be governed by and construed in accordance with the laws of England and Wales.
Midland Domestic Services Ltd By instructing the Company to undertake works, the Customer confirms acceptance of these Terms of Business.
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